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    Customer Care

    Choosing the right product for yourself or the person you care for is a big decision and that’s why we do all that we can to help you through the process.

    Help over the phone…

    You can give us a call for free on 0800 2800 485 to talk to one of our friendly and highly knowledgeable customer advisors. They’ll answer all your queries about our bath lifts and moving and handling products. They can also arrange demonstrations at your home or workplace and take your order there and then if you want to place one straight away.

    If you’d rather email to get in touch please do so here

    Help in person…

    We are more than happy to have one of our specialist advisors come to your home or place of work to demonstrate our bath lifts and moving and handling products*. Sometimes, people choose to have a healthcare professional, friend or relative present at a demonstration to help them make the right choice and that’s absolutely fine with us.

    To arrange a visit, please give us a call on 0800 2800 485 or if you’d rather email, please do so here

    *Please note, free in-home demonstrations are not available for all our products.

    Keeping things homely…

    We are very aware that while our customers require help with some aspects of daily life, home still needs to feel like home. That’s why we make sure all our products are designed to work alongside your existing furniture and require no permanent fixtures or alterations to your home. This means if you decide to move house, go on holiday, or simply want to free-up furniture or the bath for another person, all our products can be removed or re-fitted in a matter of seconds.

    To make sure we deliver on this, all our new products are tested by the very people who use them as well as healthcare professionals before they come to market so you can be sure they are more than fit for purpose.

    If you wish to provide us with feedback – on any of our bath lifts or independent living products, please email us or call for free on 0800 2800 485 and ask for the marketing department.

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