Airflo 12

I bought my Mangar Bath Cushion With Airflo 12 in July 2023. Paid $753. I am a widow living on Social Security so this was a big purchase for me. I used the cushions only sporadically and just recently needed to charge the battery for the first time. But it will not charge. I contacted UK Mangar and was told I obviously need a new battery but their records show I purchased through "Vitality" and would have to go back to them. I don't have any paperwork other than a paid credit card so I called Vitality using the a .com number. They say they don't have my name or email on account so I fear I am out of luck. What kind of company is this?

I’ve had the air flow for 4 years now . I’ve used the first original compressor twice in a year and it stopped working . I was sent a warranty replacement , I’ve had it for 3 years , and used it once , then I needed it yesterday , and it didn’t work . I called the mangar , and they said it sounds like a internal fault , then sent me to vitality to open a repair case , vitality said it is out of warranty . Even tho I’ve used it only two times in the past three years . How is that possible !! I think the compressor is a piece of junk , that isn’t there when you really need it in a emergency . I had to call emergency services 911 To help my husband . Very very very disappointed in this expensive product that dissent produce . And the customer service departments is absolutely no help at all . They offer no solutions . Sue Cruz